Complete the ihi.org training on Adverse Events. Create a Thread in the Discussion Forum and answer the following questions:

1. Describe the 4 steps to take following an adverse event.

2. Discuss the 4 components of an effective apology. Who should take the initial communication and who else should be notified about the event?

3. Your provider was involved in an adverse event. What can you do? Discuss the impact of adverse events on providers or health care professionals.

NOTE: You will not be able to view your peers’ posting until you post your own.

REFERENCES:

Frankel, A., Federico, F., Ogrinc, G., and Huber, S. (2016). Lesson 1: Responding to an Adverse Event: A Step-by-Step Approach. In Fink, L. (Ed.) PS 105: Responding to Adverse Events. http://app.ihi.org

Frankel, A., Federico, F., Ogrinc, G., and Huber, S. (2016). Lesson 2: Communication, Apology, and Resolution. In Fink, L. (Ed.) PS 105: Responding to Adverse Events. http://app.ihi.org

Frankel, A., Federico, F., Ogrinc, G., and Huber, S. (2016). Lesson 3: The Impact of Adverse Events on Caregivers: The Second Victim. In Fink, L. (Ed.) PS 105: Responding to Adverse Events. http://app.ihi.org