explanation for what customer service in today’s business is.

write a detailed explanation for what customer service in today’s business is. Your explanation definition should include, at minimum:

A detailed definition of customer service (expand on your module 1 discussions) An examination of the five needs of every customer (highlighted in the exploration) – why is each need important and how can businesses meet this need?
A reflection on the connection between customer perception and customer service.
An examination of how technology and new trends in communication have impacted customer perceptions and customer service.

The paper should be 1-2 pages in length, double spaced with a font size not larger than 12 point, New Times Roman. Correct APA formatting is required, including proper citations.

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