IT Services And Cloud Computing
MODULE 2-CASE STUDY: MUST USE THESE REFERENCES!!:
Navavati, M., Colp, P., Aiello, B., & Warefield, A. (2014). Cloud security: A gathering
storm. Communications of the ACM. 57 (5), 70–79.
Lango, J. (2014). Toward software defines SLA’s. Communications of the ACM.
Galup, S. D., Dattero, D., Quan, J., & Conger, S. (2009). An overview of IT service
management. Communications of the ACM, 52(5). 124–127. [ACM digital library]
Carter, P. E. (2010). IT service value creation in a global environment. Journal of
Global Information Technology Management, 13(4), 4–29. [ProQuest]
Katzan, H. (2010). On an ontological view of cloud computing. Journal of Service
Science, 3(1), 1–6. [ProQuest]
Chang, V., Bacigalupo, D., Wills, G., & Roure, D. E. (2010).Categorization of cloud
computing business models. Retrieved from
Here is an interesting TED talk from Tim Berners Lee who invited the World Wide
Web. He provides a thought provoking talking on open source data on the web
provide through cloud computing.
You may also find it useful to review the corporate statements on IT services
provided by some of the biggest corporate names in the business; this is how they are pitching the idea to their current and hoped for corporate and government
IBM IT services
In addition, the optional readings expand on many of the central points; you may
also want to do some independent research of your own to clarify any issues that
concern you. When you have read through the articles and related material, please compose a 4-6 page critical analysis paper, following the general point/counterpoint model described below, on the topic:
“Cloud computing and IT Services”
Provide a discussion on the benefits and issues of cloud computing. When should
a firm purchase its IT services from the Cloud? What is the implication for IT
oversight and the firm’s governance of those systems? If the firm moves to an
Open Source environment, how will its data be secured and strategic advantage
gained over the competition?