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IT Services And Cloud Computing

IT Services And Cloud Computing

IT Services And Cloud Computing


Navavati, M., Colp, P., Aiello, B., & Warefield, A. (2014). Cloud security: A gathering

storm. Communications of the ACM. 57 (5), 70–79.


Lango, J. (2014). Toward software defines SLA’s. Communications of the ACM.

57(1), 54–60.


Galup, S. D., Dattero, D., Quan, J., & Conger, S. (2009). An overview of IT service

management. Communications of the ACM, 52(5). 124–127. [ACM digital library]


Carter, P. E. (2010). IT service value creation in a global environment. Journal of

Global Information Technology Management, 13(4), 4–29. [ProQuest]


Katzan, H. (2010). On an ontological view of cloud computing. Journal of Service

Science, 3(1), 1–6. [ProQuest]


Chang, V., Bacigalupo, D., Wills, G., & Roure, D. E. (2010).Categorization of cloud

computing business models. Retrieved from


Here is an interesting TED talk from Tim Berners Lee who invited the World Wide

Web. He provides a thought provoking talking on open source data on the web

provide through cloud computing.


You may also find it useful to review the corporate statements on IT services

provided by some of the biggest corporate names in the business; this is how they are pitching the idea to their current and hoped for corporate and government


IBM IT services

HP services

Oracle services


In addition, the optional readings expand on many of the central points; you may

also want to do some independent research of your own to clarify any issues that

concern you. When you have read through the articles and related material, please compose a 4-6 page critical analysis paper, following the general point/counterpoint model described below, on the topic:


“Cloud computing and IT Services”


Provide a discussion on the benefits and issues of cloud computing. When should

a firm purchase its IT services from the Cloud? What is the implication for IT

oversight and the firm’s governance of those systems? If the firm moves to an

Open Source environment, how will its data be secured and strategic advantage

gained over the competition?


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