Explain the fundamentals of customer service

Based on your Week Two Learning Team collaborative discussion, create a 6- to 10-slide Microsoft^® PowerPoint^® presentation that would be used to conduct a customer service training session for newly hired computer support representatives.

Include speaker notes for all slides containing your thoughts as if you were to present this to an audience.

Address all of the following key points in your presentation, at a minimum:

Explain the fundamentals of customer service
Identify effective questioning using verbal and non-verbal communication skills and explain their importance
Explain the fundamentals of on-site, telephone, and remote support
Explain proper procedures for dealing with difficult customers. (Research online and include industry-standard tips and tricks to ensure customer satisfaction in dealing with difficult customers.)
Include citations and references as necessary.

Our Service Charter

1. Professional & Expert Writers: Homework Place only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Homework Place are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Homework Places is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Homework Place, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.